Frequently Asked Questions
We are a family business who are passionate about adding an extra WOW factor to events across Sydney. We supply to a diverse range of events including weddings, engagements, birthdays, baby showers, proposals, christenings, school formals, corporate events and professional photo shoots.
What sizes are available?
Letters and numbers come in two sizes, 60cm and 90cm. Our popular floral LOVE sign is our largest offering at 1.2m.
What is the cost of hire?
Our pricing is based on the number of letters hired and delivery location. For a quote please contact us via our contact page. Prices are inclusive of delivery, set up, overnight hire and collection. All equipment is test & tagged and ready for hire.
How do I make a booking?
To book simply make contact with the letters/numbers that you require, event date and location. We will then confirm availability and pricing. Once you are ready to proceed a 50% deposit is required to secure the booking. We will then work directly with you, your event planner or venue to arrange the finer details such as light positioning. Final payment is due 14 days prior to event date. Please note If final payment has not been received by the due date Big Buzz Letter Lights reserve the right to cancel the booking and no longer provide lights for the event. Should this occur no deposit refund will be provided
What happens if I need to cancel my booking?
Cancellations advised to Big Buzz Letter Lights more than 30 days prior to the event will receive a full refund of the deposit paid. Cancellations advised between 14 & 30 days prior to the event will receive a 50% refund of the deposit paid. No refund will be paid if the booking is cancelled less than 14 days prior to the event. All refunds remain at the discretion of Big Buzz Letter Lights. Cancellations due to weather shall still be subject to the cancellation policy, Big Buzz Letter Lights is in no way responsible for weather conditions that may cause event cancellations. All cancellations will only be valid after written confirmation from Big Buzz Letter Lights.
Can the lights be used outdoors?
All of our lights can be used outdoors. However, our lights cannot be used in heavy rain.
Do the lights require power?
Our lights require access to a standard power supply. Should no power be available we can supply a generator at an additional cost.
What type of lights are used?
All of our lights come with individual, warm white LED globes. These globes are cool to touch. We also have a selection of coloured globes which can be used with a remote control to change the colours.
Need to know more? Please get in touch on 0402 622 942 OR email@example.com